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1/16/20 aa Cerner External Rx History Incomplete
January 16, 2020

From: "Aaron Atkins" <aaron.atkins@hhsys.org>
To: "Pharmacy Department" <grp_pharmacy@hhsys.org>
Sent: Thursday, January 16, 2020 1:03:07 PM
Subject: Cerner External Rx History Incomplete

Cerner EXTERNAL RX HISTORY is showing incomplete information

 

Following our e-prescribing uplift in December, the External Rx History in Cerner that shows a patient’s outpatient prescription fill history is currently showing incomplete or no information at all.  Thus far, it is known that any External Rx History information being displayed is still accurate, but it may not be showing all instances of prescription fills at pharmacies.  Please keep this in mind during interviews with patients and family members about home medications, and consider contacting pharmacies directly when information appears incomplete.  This issue is not just impacting the Huntsville Hospital System but also facilities outside of our system.  Cerner is actively working to find a solution, but we do not have an expected resolution date at this time.






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