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3/01/2021 aa Cerner Upgrade: Monday, March 8 4:40PM
March 1, 2021
From: "Aaron Atkins" <aaron.atkins@hhsys.org>
To: "Pharmacy Department" <grp_pharmacy@hhsys.org>
Cc: "Amy Pope" <amy.pope@hhsys.org>, "cassandra gibbs" <cassandra.gibbs@hhsys.org>
Sent: Monday, March 1, 2021 8:08:54 AM
Subject: Cerner Upgrade: Monday, March 8 4:40PM
On Monday, March 8 at 4:40PM IT will be installing an upgrade to our Cerner environment. This upgrade process will last until approximately 8:50PM on the same day (Monday, March 8).
Important Notes for Pharmacy:
- Cerner will not experience a downtime for this upgrade. Users will receive notifications during this process to log out and log back in. This notification will show as a banner on your screen indicating the time you have until the system will automatically log you out. Be sure you finish your actions (submit/sign/save) you are working on before being logged off to prevent loss of work. This request to log off and log in may happen more than once during the upgrade process.
- Interfaces to external systems will be down from 4:40PM to 5:35PM Monday (3/8). Therefore,
- Pyxis will need to be placed on Override during this time
- Pharmacy Keeper will not receive any orders during this time
- Pharmacy batches and Pharmacy Order Image will not be impacted with this upgrade.
- This upgrade includes some fixes for Pharmacy applications as well as some new functionality that will be beneficial for Pharmacy workflow. Please read the attached document for a review of these new code features impacting Pharmacy. There is also one display oddity we wanted Pharmacists to be aware of which is also attached. Cerner is researching a solution, but given that it does not impact workflow substantially, we opted to move forward with the upgrade.
If you have any questions/concerns prior to this upgrade, please let me know.
If there are issues experienced during/after the upgrade, please feel free to reach out to myself/Travis/Katie or call the IT Help Desk who should be able to reach an Analyst on call to assist.