When your computer is missing Epic icons on the desktop:

First, try this:

1. On the bottom-right of the screen (by the clock), click the little up arrow icon and open the Citrix Workspace Application (blue circle).
2. In the “Add account” box that pops up, type in the following address: https://epic.catholichealth.net/Citrix/EPIC/discovery
3. The Citrix Workspace application will open and Epic icons should appear.

If that fails, try this:

1. Access the Citrix web portal using this link: https://epic.catholichealth.net/Citrix/EPICWeb/
2. Login with your network credentials.
3. Click on the icon “EST PRD Hyperspace”.

If that fails, and when Epic is trying to launch you see an “Online Plug-in” installer that comes up and eventually fails, try this:

1. Open the Citrix web portal (https://epic.catholichealth.net/Citrix/EPICWeb/) using the Microsoft Edge browser (not Chrome) by clicking on this link: Citrix via Microsoft Edge
2. Chrome will generate a pop-up confirming you want to use Microsoft Edge. Click “Open Microsoft Edge”.
3. Microsoft Edge will open and display a message “To use the account you used to sign on to the computer, click Log on.” Click Log On.
4. A Windows Security dialog box will appear. Enter your username and password (just as you would when signing into Windows).
5. Click on the icon “ESTPRD Hyperspace”.
6. As Epic begins to load, you may also encounter an Imprivata login screen where a username has already been populated. Delete that username and log in with your credentials. Prefix your username with CHI\ (e.g. CHI\username).